Hp Support Assistant Gives Me Updates but Continues to Cancel Them

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Multiple vulnerabilities in HP Support Assistant

Potential security vulnerabilities have been identified in HP Support Assistant. These vulnerabilities include privilege escalation, compromise of integrity, allowed communication with untrusted clients, and unauthorized modification of files.

Severity

High

HP Reference

HPSBGN03762 Rev. 2

Release date

January 21, 2022

Last updated

January 25, 2022

Category

HP Support Assistant

Potential Security Impact

Privilege Escalation, Compromise of Integrity, Allowed Communication with Untrusted Clients, Unauthorized Modification of Files

Relevant Common Vulnerabilities and Exposures (CVE) List

PSR-2021-0077, CVE-2022-23453 (Ammarit Thongthua and Sitthinut Haruanpuach (Secure D Research team)), PSR-2021-0090, CVE-2022-23454 (Ammarit Thongthua and Chayanin Khawsanit (Secure D Research team)), PSR-2021-0091, CVE-2022-23455 (Ammarit Thongthua and Chayanin Khawsanit (Secure D Research team)), PSR-2021-0103, CVE-2022-23456 (Ammarit Thongthua, Chayanin Khawsanit, and Krischat Thataristorai (Secure D Research team)), PSR-2020-0083, CVE-2020-6917 (Jake Valletta and Rod Deichler, FireEye/Mandiant), CVE-2020-6918 (Jake Valletta and Rod Deichler, FireEye/Mandiant), CVE-2020-6919 (Jake Valletta and Rod Deichler, FireEye/Mandiant), CVE-2020-6920 (Jake Valletta and Rod Deichler, FireEye/Mandiant), CVE-2020-6921 (Jake Valletta and Rod Deichler, FireEye/Mandiant), CVE-2020-6922 (Jake Valletta and Rod Deichler, FireEye/Mandiant)

List of CVE IDs

CVE ID	CVS 3.0	Severity	Vector
CVE-2022-23453	7.8	High	CVSS:3.1/ AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
CVE-2022-23454	7.8	High	CVSS:3.1/ AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
CVE-2022-23455	7.8	High	CVSS:3.1/ AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
CVE-2022-23456	7.8	High	CVSS:3.1/ AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
CVE-2020-6917	7.2	High	CVSS:3.1/AV:L/AC:H/PR:L/UI:R/S:C/C:H/I:H/A:N
CVE-2020-6918	6.9	Medium	CVSS:3.1/AV:L/AC:H/PR:H/UI:R/S:C/C:H/I:H/A:N
CVE-2020-6919	6.9	Medium	CVSS:3.1/AV:L/AC:H/PR:H/UI:R/S:C/C:H/I:H/A:N
CVE-2020-6920	5.0	Medium	CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
CVE-2020-6921	6.9	Medium	CVSS:3.1/AV:L/AC:H/PR:H/UI:R/S:C/C:H/I:H/A:N
CVE-2020-6922	6.9	Medium	CVSS:3.1/AV:L/AC:H/PR:H/UI:R/S:C/C:H/I:H/A:N

Learn more about CVSS 3.0 base metrics, which range from 0 to 10.

PSR-2021-0077, PSR-2021-0090, PSR-2021-0091, PSR-2021-0103, PSR-2020-0083

Resolution

HP strives to address all security issues with HP Support Assistant at best possible speed and makes the latest version available with the fixes. HP recommends customers to update to latest version of HP Support Assistant that includes fixes to above listed issues by turning on automatic updates within HP Support Assistant settings. If the system has HP Support Assistant 8x version, HP advises customers to upgrade to HP Support Assistant 9 version by going to About section and checking for updates. If the system has HP Support Assistant version 9, HP recommends keeping MS store updates turned on so that the application is always kept up to date.

Alternately customers can also get latest version at https://www.hp.com/go/hpsupportassistant.

HP recommends keeping your system up to date with the latest firmware and software.

Note:

This bulletin might be updated when new information and/or SoftPaqs are available. Sign up for HP Subscriptions to be notified and receive:

• Product support eAlerts

• Driver updates

• Security Bulletin updates

Supported software versions

Versions earlier than 9.11 of HP Support Assistant.

Revision history

This document has been revised according to the information below.

List of versions

Version	Description	Date
2	Relevant Common Vulnerabilities and Exposures (CVE) List text added.	January 25, 2022
1	Initial Release	January 22, 2022

Additional information

Follow these links for additional information.

Third-party security patches

Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.

Support

For issues about implementing the recommendations of this Security Bulletin, visit http://www.hp.com/go/contacthp to learn about your HP support options.

Report

To report a potential security vulnerability with any HP supported product, send email to: hp-security-alert@hp.com.

Subscribe

To initiate a subscription to receive future HP Security Bulletin alerts via email, visit https://h41369.www4.hp.com/alerts-signup.php?lang=en&cc=US&jumpid=hpsc_profile.

Security bulletin archive

To view released Security Bulletins, visit https://support.hp.com/security-bulletins.

It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.

Download HP's security-alert PGP key

Legal information

System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Security Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Security Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement.

© Copyright 2022 HP Development Company, L.P.

HP Inc. (HP) shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. "HP Inc.," "HP" and the names of HP products referenced herein are trademarks of HP Inc. or its affiliates in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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Source: https://support.hp.com/us-en/document/ish_5585999-5586023-16/hpsbgn03762

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